Does your company provide an online portal to its employees? If so, then I’m sure you recognize the tremendous value that it can offer.
Along with being an online utility that can perhaps be accessed by employees 24-7, a portal can save a tremendous amount of time for the Human Resources (HR) department. Of course, that is only true if the portal contains information that is relevant and keeps them coming back for more.
Here are three items that should be in your employee portal to help you achieve those goals:
Benefits Plan Information
Questions regarding employee benefits programs and plans are dealt with by HR departments on a daily basis. To reduce the time spent answering the same questions repeatedly, employers should find ways to place benefit plan information within the portal.
The information provided should address questions that are frequently asked by employees. This may include items such as:
- What are the available plans?
- What do the plans cover? What are the rates for items that I need to pay for?
- How do I enroll or make changes?
- Where I can find the forms that I need to _______?
- How do I find a doctor that is in our network?
By providing information that answers questions such as those online, employers will not only save time for their HR department, but they will also empower employees to get more involved in their health and welfare decisions.
Company culture has been defined as “the personality of a company; it defines what a company, from an employee perspective, is like to work for.” So how exactly can you place that within an online portal?
Well, the portal should include a section that shares key company information, including its mission statement, its vision, and its goals and objectives.
But in addition to providing bullet points and quotes, employers should find ways to include videos and images that also lend credence to the company’s environment and ethics.
One way to ensure that employees view the portal as a resource that they should check on a regular basis is to keep it updated with fresh content that is relevant to your employees.
For example, the portal should feature wellness-related information that may help employees achieve their physical and financial goals. This section of the portal should be updated on a regular basis, perhaps monthly or weekly.
Also, the featured content should be topical. For example, information about the flu may run in January, information about tax preparation may run in February, and information about getting in shape for spring may run in March.
By providing information that consistently captures the interest of employees — and that helps them achieve their goals — you will greatly increase the value of the portal.
I hope that you find these tips helpful as you seek to improve communication with your employees, and save valuable time for your HR department.
To learn how CBG Benefits can help you create, manage, track, or improve an employee-portal, please contact our team.