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Benefits and Employee Self-Service

Many folks that work in Human Resources today rightfully acknowledge that their office entryway is seemingly a revolving door… one that ensures that employee’s questions may get answered, but that very little time (if any) is left to work on growing the company’s business.

With many HR departments being asked to do more with less, that “revolving door” scenario is certainly something that needs to be addressed. One way to address that is by launching an employee-facing portal.

Do Employees Want the Self-Service Option?

In order to justify implementing an employee-facing portal, it certainly would be wise to determine whether it’s something that your workers would want to take advantage of.

To help answer that, I think we can look at how many consumers and individuals feel about self-service and health care in general. In the infographic from Accenture below, notice how individuals responded:

Accenture Infographic Regarding Individuals, Health Care, and Self-Service

Yes, as the infographic clearly points out, the majority of individuals want access to health care information anytime, anywhere.

How can HR managers use that trend to their advantage?

Providing Anytime, Anywhere Access to Employees

By implementing an employee-facing online portal, companies can satisfy the growing demand for self-service options and also reduce the time that HR managers need to spend answering frequently-asked questions.

What should the portal provide in terms of information and functionality? The answer to that question certainly will depend on the type of employees that you have. But here are a few items to consider:

  • Benefits and Plan Details
  • Employee Spotlights
  • Holidays/Vacation/Paid Time Off
  • Open Enrollment Details

Companies must also consider if their employees will be prone to accessing the portal on mobile devices. If so, then the online tools should be mobile-optimized.

Ready to Get Started?

Yes, an employee-facing portal can save you time and money. But to create one, you will need to make an initial investment in terms of resources.

That’s exactly where CBG Benefits can play a very important role for you. In addition to helping you identify what type of portal your company needs, we can do the legwork to help you get it up and running. We can also help you educate employees on how to rely on it for their everyday questions — so that you can get back to working on building your business.

Contact our team today to learn more!

Infographic Credit: Accenture


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Posted in: Benefits and Insurance, Human Resources

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